Our Customer Support Teams provide:

Preventative Maintenance Services.
Preventative Maintenance helps ensure that system and component failures are reduced to a minimum. Our Preventative Maintenance Service program includes an operational review of all system components & software applications, as well as regular system audits. A review of the operation & status of each device in the system provides the assurance to system operators that they can depend on their system for incident reporting and event response. Depending on the nature of the facility, we can perform monthly, quarterly or annual Preventative Maintenance Inspections.

On-Site Remedial Repair Services.
When it comes to building control systems, minimizing downtime is very important. To that end, we are available for 24/7 on-site support. Our knowledgeable and dedicated technicians will work through the problem and make the necessary repairs as soon as possible.

Customer Technical Assistance Centre.
CTAC provides our customers with that extra support needed for mission-critical applications such as large-scale security systems. This 24/7 support organization provides on-call, telephone & email support to field technicians, dealers, installers & value-added resellers. As a second-line of defence, the CTAC organization ensures that any major system issue can be dealt with immediately, while the technician is on-site. Our CTAC technicians are Microsoft® Certified.

Pinnacle Full Service Program.
This program combines our preventative maintenance service, on-site service, and CTAC in one package, which helps ensure predictable and cost-effective on-going system operation.

Here are the key elements of the Pinnacle Full Service Program:

• 24/7 On-Call Support
• Immediate Telephone Response o Priority Response Status
• 2-4 Hour On-Site Response
• 1-800 Software Support o Full Parts & Labour Coverage
• Preventative Maintenance
• Annual Service Reviews
• Web-based Feedback Tools
• On-Site Training Support